ELSE Activities for ICT 305 / 505, Information Systems for Enterprise. Focused specifically on the MS Dynamics CRM 2015 use at the University of Wisconsin-Stout. However, the information in the tutorial can be used by anyone who wants to learn how to better use MS Dynamics CRM 2015.
Some video narrative may be supplemented by Microsoft Dynamics CRM 2011. Step by Step. Snyder, M., Steger, J., & Landers, B. (2011). Redmond, Washington: Microsoft Press.