About this tutorial:
Video duration: 7:34
Demonstrates the knowledge base from the employee self-service perspective. Introduces the Knowledge homepage. Shows how to browse and search for articles, view articles and provide feedback, and post questions. Provides a glimpse at importing and creating articles.
Recorded in Istanbul. Applies to all supported ServiceNow releases as of Istanbul.
Role required: None
For best video quality, increase your player resolution to 1080p.
This video covers:
0:20 The Knowledge homepage
1:23 Browsing and searching for articles
2:25 Viewing articles and providing feedback