How to Use the Knowledge Base

About this tutorial:

Video duration: 7:34
Demonstrates the knowledge base from the employee self-service perspective. Introduces the Knowledge homepage. Shows how to browse and search for articles, view articles and provide feedback, and post questions. Provides a glimpse at importing and creating articles.

Recorded in Istanbul. Applies to all supported ServiceNow releases as of Istanbul.

Role required: None

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This video covers:
0:20 The Knowledge homepage
1:23 Browsing and searching for articles
2:25 Viewing articles and providing feedback
4:13 Posting…

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Apple lover, ICT and LEAN consultant, MS Office lecturer My other website with video tutorials - Tutorials, guides and news for iPhones and iPads

2 thoughts on “How to Use the Knowledge Base

    Chris Long

    (September 26, 2018 - 2:50 pm)

    When searching KA's with keywords, what are the KA fields that SNOW uses and in what order are they searched, to produce a results-set?

    Tiago Luiz Fernandes

    (September 26, 2018 - 2:50 pm)

    Clear explanation.

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