About this tutorial:
Video duration: 00:04:28
This issue was posted to the Service Health Dashboard (SHD) as incident EX186942 starting at July 31 2019 11:00 AM (UTC). The user experience of this incident is: Users with multiple enterprise sign-in accounts can’t connect to Exchange Online via the Outlook desktop client. A suggested workaround is:
1) Close Outlook and other Office applications.
2) Open an Office desktop application, such as Word, PowerPoint or Excel.
3) Navigate to File — Account — Switch accounts, and then click the ellipsis next to the account that’s not having the problem.
4) Click Sign out and then…