About this tutorial:
Video duration: 00:07:49
Learn how to edit and add new comments, time spent, rate and update the ticket in SharePoint directly from Outlook, display and work on tickets that are assigned to you, and make keyword search to tickets from the comfort of your Outlook.
About Issue Tracker for Outlook & SharePoint:
Issue Tracker system leverages three of your existing investments in Microsoft — Outlook®, Exchange® and SharePoint® for a consolidated incident ticket management in the organization. It provides an easy way for customer service staffs to collect ticket data from emails, assign technicians and problem…