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Matching this “viral” adoption is a difficulty for Microsoft. In addition, Slack’s openness and ability to incorporate with a wide selection of applications is a major plus. “Slack has more ready-to-go combinations with external systems,” said Cannell. “For instance, Slack has combination with Salesforce that Teams does not have, [or] even with its own internal CRM systems.” Naturally, Slack is far from the only team chat tool readily available.
For example, Google’s Hangouts Chat and Hangouts Meet also…