Top 10 Hotel Management Tips for Managers in the Hospitality Industry

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Video duration: 6:30

Hotel managers have the task of ensuring customers are satisfied and overseeing all of the different activities and departments of a hotel: banquet hall, restaurant, conference center, tourist attraction, fitness center, spa/wellness center, and more.

Here are the Top 10 Tips for Managing a Hotel:

10. Build and lead a great team. As a hotel manager, you are only as good as the team around you. That is why forming and fostering a great team is of utmost importance.

Focus on developing a company culture that reflects the goals of the company. Connect with workers…

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17 thoughts on “Top 10 Hotel Management Tips for Managers in the Hospitality Industry

    Jonathan Clerk

    (February 2, 2019 - 3:41 am)

    Best project management software available on you must visit once you'll be surprised.

    Kareem Da Dream

    (February 2, 2019 - 3:41 am)


    disability.2677 Pickett

    (February 2, 2019 - 3:41 am)

    Happy New Year! Hi, my name is Rhonda Pickett. I just relocated from Michigan to Jackson, MS I am currently staying in a Motel called the Select 10 and its the worse stay ever its poorly mangeed and they are really starting to get under my skin with this place I wanted to stay around because I get disabilty and I didnt want to keep changing my addresses so I told the governor a couple of things but things are getting worse and I am leaving I am extremely sick. so im moving slow but the head of the motel wont stop he keep going and going and tonight they are suppose to have a shot out and blood bath here since I have been here there has been a problem keep over charging me we are in an agreement to pay every thrid to thrid $700 he comes up with somthing every month to over charge me its not worth that maam/sir they have animals in the wall falling and thumping, I cant even sleep or live here the dresser is broke the refrigtor wont close whatever I ask them to fix they wont fix trying tp steal my money off the card that I pay them with. giving people rooms for free, people living here for free it just really getting to me how these people are trying to take advantage of me already living here the animals on the wall got me, I am mixed with 12 different ethnices my dad stays here, I couldnt find the head of hotel/ motel mangement here in Jackson, MS but you should put a bug in his ear for me like they are trying to do mine!

    Rhonda Lynn Pickett

    Hotels Functioninn

    (February 2, 2019 - 3:41 am)

    The Hotel Management Diploma combines hands-on hospitality courses, including rooms division, reception, and restaurant operations, and it required a perfection skill thanks for sharing such a informative video.


    (February 2, 2019 - 3:41 am)

    Here's the best advice you will get: Choose another career path!

    I chose Hotel Management as my major and it was the biggest mistake of my life. It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM.

    Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so. The new owners will have their own management company, who will hire their own GM. The new GM will bring his own director of sales and perhaps a few other managers. This makes it difficult to get promoted and turnover VERY prevalent. When you get laid off you have to find work in another state.

    Furthermore, your education is WORTHLESS.  It would have been much more beneficial to work the four years instead of obtaining the four year degree.   You obtain no skill from college.

    Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile:

    Pay is terrible for entry level employees and first line managers.

    Working nights and 99% of weekends in my case.  It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below.

    Get used to working 3-11PM one night and 7AM – 3PM the next day.

    It is not uncommon to get called into work on your days off when people call off.

    Forget about holidays off.  In my year and a half in that industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure.  To be fair, I did get one Easter off.

    Not having two consecutive days off was the norm for me.

    Customers abuse you.  Getting yelled at was anything but uncommon.

    If customers don't like you, they can report their experience on travel sites.  This didn't happen to me but it did to a couple of my coworkers.

    Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.


    (February 2, 2019 - 3:41 am)

    ummm I have some questions, can u pls help me reply with my question? I am going to transfer my university after few years. in this type situation am I allow to continue my year 2 degree after finish diploma 2 years or do I have to restart from year 1 degree?


    (February 2, 2019 - 3:41 am)

    My teacher sent our class this link. The information is good but who ever did the editing needs to go back and fix it. Jumps from 5 to 2 to 3 to 4 to 3 to 2 again, so its really giving 12 tips not 12. Again all great tips but poorly edited.


    (February 2, 2019 - 3:41 am)

    LMAO! Wesley Willis Background music.

    Chars field

    (February 2, 2019 - 3:41 am)

    Very informative and helpful clip.


    (February 2, 2019 - 3:41 am)

    At no 5, there were also three "sub-numbers". 5.1, 5.2, 5.3 – I hope this helps you. (Internet was good for three things..)

    Kristin Andrade

    (February 2, 2019 - 3:41 am)

    This was a little helpful but real confusing because listen to your video and the way you numbered those tips

    Boris Mironov

    (February 2, 2019 - 3:41 am)

    Mandarin Oriental Hotel,Washington D.C. I never see any hotels, when management just talking about guests, but doing nothing to keep hotel clean

    adeola aragbaye

    (February 2, 2019 - 3:41 am)

    veri helpful.

    Sharon Linth

    (February 2, 2019 - 3:41 am)

    Hi Dilip, i have heard about that tool called Geteco as well. In fact my hotel management team is in process of implementing it. I have seen a demo of how it works and their website as well. Cant waif for it to be under operation. Cheers 🙂

    Dilip Sanchez

    (February 2, 2019 - 3:41 am)

    Interesting…however there are lots more of other amazing tips out there for hotel managers to start thinking of for this year. An example of an impressive tool would be the Geteco feedback tool that some hotels are using now. Plus others that managers can use to ensure better guest satisfaction for the year 2013

    Gerardo Delgatho Gahona

    (February 2, 2019 - 3:41 am)


    lingling mei

    (February 2, 2019 - 3:41 am)


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